Special note: In case the packet arrives in a damaged or crushed condition, please sign the courier slip with a comment that the packet was damaged. This will help us in taking the matter with the courier company and issue you a refund or a fresh order at the earliest
In an unlikely event where any of the following happens, we are liable to either issue a refund (partial or full) or send you a fresh order:
- If theft happens during shipment
- If intrusion happens during shipment
- If the product gets perished before reaching the consumer
- If product gets crushed during the shipment
- If wrong order is sent to a customer
- If your location is not serviceable by our courier partners
- If the order contains an item that is no more available or is out of stock
To complete your return/ refund in any of the above situation, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at care@thesouthindianstore.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are incorrectly sent to the wrong customer. If you need to exchange it, send us an email at care@thesouthindianstore.com.
Shipping
To return your product, simply intimate us over email or use our contact us page to drop us a note with your order id and we will do the needful.
You need not bear any shipping cost for a return. We will take care of it for you
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
N G Shivram Iyer –
Perfect no improvement needed in this
Manohar –
It’s too
yummy
Himanshu Verma –
Crisp and fresh
Trisha khaskel –
It was amazing
Dinesh –
Monica Chakravarthy –
Rundstedt Barros –
good
Punit Yadav –
Amazing quality and the taste was amazing too.
Satish Menon –
Tasty
Jasbeen V. –
Favourite
Prasad Venkatraman –
Fresh tasty and superb product. Shipped quickly too
Jasbeen V. –
Jasbeen V. –
Prasad Venkatraman –
Very fast delivery. Very tasty product
Manish –
Prasad Venkatraman –
they are freshly made and very tasty. Good quality
Gaurav –
SUNDARESAN BALASUBRAMANIAN –
Excellent. The chips are too long in length – inconvenient to bite. Otherwise, the product is very good.
Rama –
Liked it very much
SUNDARESAN BALASUBRAMANIAN –
Excellent. Hope the suppliers keep up the quality.
Sourabh –
Liked the packing and fast delivery. Product is authentic
sushil –
Really great taste and awsm quality.
Yojit –
Timely Delivery , Excellent Taste , Hassle-Free order placement … Deserves a 5 Star Rating… Kudos..!!