Special note: In case the packet arrives in a damaged or crushed condition, please sign the courier slip with a comment that the packet was damaged. This will help us in taking the matter with the courier company and issue you a refund or a fresh order at the earliest
In an unlikely event where any of the following happens, we are liable to either issue a refund (partial or full) or send you a fresh order:
- If theft happens during shipment
- If intrusion happens during shipment
- If the product gets perished before reaching the consumer
- If product gets crushed during the shipment
- If wrong order is sent to a customer
- If your location is not serviceable by our courier partners
- If the order contains an item that is no more available or is out of stock
To complete your return/ refund in any of the above situation, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at care@thesouthindianstore.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are incorrectly sent to the wrong customer. If you need to exchange it, send us an email at care@thesouthindianstore.com.
Shipping
To return your product, simply intimate us over email or use our contact us page to drop us a note with your order id and we will do the needful.
You need not bear any shipping cost for a return. We will take care of it for you
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Just like the sunset calls off for the day, a perfect meal is considered complete with the complementary desserts and if the dessert is an amalgam of chocolates and dried nuts mixed in fruits plum, the South Indian store calls it a complete feasta with the yummy plum cake.
Paresh K. –
I was not sure how the quality will be as this was the first time i was ordering. But it turned out to be awesome. excellent customer service.
alipta jena –
Great taste! Prompt delivery too.
sharvee –
Excellent stuff . I ordered from states to reach my parents and they have been swift and very reachable . And the plum cake was a bit ! Thank you
Sumita Bhattacharya –
As expected!!!💕
A. A. –
the consistency, the flavors, the Christmassy feeling -all packed into this plum cake!!
Rundstedt Barros –
Too much delay in getting it.
Madhuri Baunthiyal –
Excellent cake
Lakshmi R –
Geethu Jacob –
Sharbani Pal –
Sheela –
I got my order of plum cake delivered yesterday.
Pros:
1. The packing was strong and ensured that there is no intrusion.
2. Quality of the cake is good
3. Taste and aroma is original
4. Adequate sugar and other ingredients
5. Timely delivery of the product
Cons:
1. Price is little on the higher side. But keeping in mind the discounts and cashback I got, it is reasonable.
Really happy with my purchase on your store. Will definitely order other products as well to try out.
Thanks!
ritika –
Taste is awesome and the cake was delivered on time.
ravi chandran –
Really great taste.