Special note: In case the packet arrives in a damaged or crushed condition, please sign the courier slip with a comment that the packet was damaged. This will help us in taking the matter with the courier company and issue you a refund or a fresh order at the earliest
In an unlikely event where any of the following happens, we are liable to either issue a refund (partial or full) or send you a fresh order:
- If theft happens during shipment
- If intrusion happens during shipment
- If the product gets perished before reaching the consumer
- If product gets crushed during the shipment
- If wrong order is sent to a customer
- If your location is not serviceable by our courier partners
- If the order contains an item that is no more available or is out of stock
To complete your return/ refund in any of the above situation, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at care@thesouthindianstore.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are incorrectly sent to the wrong customer. If you need to exchange it, send us an email at care@thesouthindianstore.com.
Shipping
To return your product, simply intimate us over email or use our contact us page to drop us a note with your order id and we will do the needful.
You need not bear any shipping cost for a return. We will take care of it for you
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Mythili Narayanan –
Shekhar Shrivastava –
Delicious.Businesses like you are essence of this great land.
Hirendra Kumar –
Sherry Suman –
Rice is really good.
Dr Vinod –
Authentic..
Seema Shetty –
Ravikant singh –
Anonymous –
Nice and quality rice..timely delivery
Hunerdeep Kaur –
Priya –
The price is a little high , but the quality also is much better compared to other brands available in market
karen d. –
Excellent quality! Well packaged and a healthier more nutritious alternative to polished rice
Anonymous –
Rice was with top quality. Price worth of product
VASANTHAKUMAR N C –
soman dinesh –
Price is very high as compare to market price
Anonymous –
Best quality, already ordered twice
Prabha Sharma –
I am placing order first time
Anandita Sinha –
Tastes too good
Girija –
Very happy with the product and service. Excellent
sanjib das –
Priya –
Good
Anandita Sinha –
Tastes good
Ramajeyam –
Nicely packed and timely delivery
Girija –
Excellent service. Great product, beautifully and carefully packaged and on time delivery
Nitin –
I usually order this rice from you and have a flawless experience. This time, though, one of the silver packs was torn, which resulted in the rice leaking out into the carton.
The South Indian Store –
We apologize for the inconvenience caused, we have forwarded your feedback as a warning to fedex courier team. We will make sure to rectify the issue from your next order, happy to serve you!
Anonymous –
Hitesh –
Excellent products and service….
mani –
Anonymous –
Delicious. The service of the South Indian store, friendly updated.
The South Indian Store –
Kerala Matta rice is delivered across 6000 + Pin codes in India
rahul –
This is a good quality matta rice. Same as what you get in Kerala. Good service and prompt delivery.
Kuldeep –
Nice initiative. We have been searching for matta rice in Assam since long and this service is a great solution to all our needs.
Thank you for delivering South Indian Snacks and products to our doorsteps.